Warranties & Repairs
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided to the consumer by this warranty are in addition to other rights and remedies available to the consumer under the law.
WARRANTY & REPAIRS POLICY
Since the start of our adventure, Mountain Designs has been committed to manufacturing and providing products of unequalled quality. We stand behind our quality, and products bearing the Mountain Designs label carry a warranty against material and production defaults.
This warranty applies to the original purchaser for the reasonable life of the product (a high use item will have a shorter lifespan than a limited use item, as will a poorly taken care of item).
For eligible claims under this warranty we will repair or replace the product, dependent on the nature of the fault. For all outside brands, we may to send the product to the manufacturer to establish cause of the fault.
This warranty does not cover:
- Adhesives/Glues – Adhesives will naturally dry and break down over time. The longevity of your product will be reduced through heavy use and lack of aftercare, as well as lack of use and long periods of storage.
- Wear and Tear – Anything that is reaching or has reached the end of its natural life.
- Accidental Damage – By you or someone else (e.g. baggage handlers), including rips, cuts, scuffs, tears, abrasions, odours and stains.
- Poor Aftercare – Your product should be cleaned and maintained to prolong the natural life, e.g. boots need to be cleaned and conditioned after use.
- Leaking Waterproofs – Waterproofs that have reached the end of their serviceable life.
- Improper Use or Modifications – Damages caused by misuse or alteration of the product.
- Second-Hand Items – Second-hand items purchased through second-hand reseller websites, e.g. ebay/Gumtree.
To process your warranty claim, please return your products for assessment* to the Mountain Designs Online Store:
Mountain Designs Online Store
Auburn Power Centre
92 Parramatta Road
Lidcombe, NSW 2141
*you will be responsible for all return costs associated with returning your item.
GORE-TEX® garments are covered by their GUARANTEED TO KEEP YOU DRY® promise.
- If you are experiencing issues with your GORE-TEX® product, please ensure you have followed the GORE-TEX® product care instructions.
- If you are still having issues with your GORE-TEX® product, please contact us and we will send it to the local GORE-TEX® testing centre for assessment.
For all garments and equipment that fall out of our warranty parameters, we recommend Remote Equipment Repairs for all your outdoor repair needs. They can be contacted at:
This warranty is given by Mountain Designs Holdings Pty Ltd, Level 6, 111 Cecil Street South Melbourne Vic 3205, telephone 1300 305 405