FAQ

All Mountain Designs products (with the exception of bottles and trekking poles) come with care instructions attached to either the product itself or the product's packaging. While products bearing the Mountain Designs label carry a warranty against material and production defaults, we recommend following any care instruction/s provided to ensure you get to enjoy the use of your product for as long as possible. For more information, please visit Product Care Instructions.

We can repair most products, under certain conditions. For more information, please visit Warranties & Repairs.

Our products feature the latest technologies to ensure they meet the demands of your adventures. You can learn more about the product on the product itself, on the product's packaging, or via our website. For more information, please visit Technologies, How-To Guides and Blog.

Anaconda is our exclusive stockist – you can purchase online at their web store https://www.anacondastores.com or in-store at one of their many locations across Australia.

Your Mountain Designs eGift Card can be used at our exclusive stockist Anaconda, within all 85 Anaconda stores across Australia, as well as their online store, using the eGift Card’s dollar value to purchase a product like you would with a credit card.

Any exchange of purchase with our stockist Anaconda will fall under their Exchange & Returns policy – please visit the Anaconda website for more information.

Yes, you can return your purchase, under certain conditions. For more information, please visit Returns & Exchanges.

We take your privacy very seriously and the security of it is very important to us. We store your personal details on our secure database servers and filing systems managed by us in Australia. For more information, please visit Privacy Policy.

The Alliance Club is our loyalty club. It is free to join, membership is for life, and there are many benefits to enjoy – for more information, please visit Alliance Club.

Our Blog is called Field Notes and it is our online information journal. In there you will find destination guides from travel experts and other adventurers, tips and how-to guides, gear lists, news, product reviews, technology updates, pretty much anything and everything related to playing in the world's biggest adventure playground - the outdoors. For more information, please visit Field Notes.

If you wish to purchase a commercial quantity of an item, we can work with our exclusive stockist Anaconda to assist fulfilling your order requirements. Please contact us to discuss product availability and pricing.

Mountain Designs has supported some incredible adventurers and expeditions over many decades. Please contact us to discuss opportunities through our sponsorship program if you think we can help you achieve your extraordinary dream.