Delivery



Expected Delivery Delays

Due to the severe weather event on the east coast of Australia delivery timeframes may be longer than usual. Please check your tracking for updates.

 

CHRISTMAS DELIVERY CUT OFF DATES

  • Standard Delivery: Order by Wednesday 14th December to receive your items in time for Christmas*

    *WA Customers: Order by Saturday 3rd December to receive your items in time for Christmas

  • Express Delivery: Order by Monday 19th December to receive your items in time for Christmas

Delivery Methods & Shipping Costs

We have made it easy for you with national flat fee shipping on all items.

Delivery on standard delivery items is AU$10, no matter how many standard delivery items you buy.

Everyday free standard delivery on orders $50 or more.

 

Delivery Type National Flat Fee 
(Incl. GST)
Delivery times

Express

$15.00 1 - 4 business days

 

Standard

 

FREE on orders over $50. 3 - 7 business days
$10.00

 

 

DELIVERY ACCEPTANCE

All orders require a signature upon home delivery. If there's no one at home to sign for the parcel, or a 'to the door' service is not available in your area, a card will be left with instructions on how to collect your order. Once your parcel has been signed for you will be responsible for any damage to or loss of your items.

 

DELIVERY TIMES

Standard Delivery

Orders are typically dispatched within 24 hours.

Standard product orders are delivered weekdays by Australia Post. Please allow 3-7 business days, depending on the delivery location.

Express orders are delivered weekdays by Australia Post. Please allow 1-4 business days, depending on the delivery location.

 

INTERNATIONAL DELIVERY

Mountain Designs is unable to ship internationally at this time, however orders can be placed from overseas for delivery to an Australian address.

 

Online Shopping Enquiries

If you have an enquiry about your order or a general web store enquiry, please contact our Customer Service team.

Phone: 1300 086 244

Support Hours: Monday - Friday, 8:30am - 5:00pm AEDT

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