Delivery

Expected Delivery Delays

Extreme weather and subsequent damage to transport infrastructure may result in delays with your order. Your tracking will indicate where your parcel is coming from and the Carrier tracking information will be updated with any delays.

Further information and updates are available here - https://auspost.com.au/service-updates/domestic-service-updates

We appreciate your patience and we are working to complete all orders and minimise impact on our Customers.

Delivery Methods & Shipping Costs

We have made it easy for you with national flat fee shipping on all items.

Delivery on standard delivery items is AU$10, no matter how many standard delivery items you buy.

Everyday free standard delivery on orders $50 or more for Alliance Club members.

DELIVERY ACCEPTANCE

All orders require a signature upon home delivery. If there's no one at home to sign for the parcel, or a 'to the door' service is not available in your area, a card will be left with instructions on how to collect your order. Once your parcel has been signed for you will be responsible for any damage to or loss of your items.

DELIVERY TIMES

Standard Delivery

Orders are typically dispatched within 24 hours.

Standard product orders are delivered weekdays by Australia Post. Please allow 3-7 business days, depending on the delivery location.

Express orders are delivered weekdays by Australia Post. Please allow 1-4 business days, depending on the delivery location.

REASONS FOR ORDER DELAYS

• Public holidays
• Incorrect address has been entered against the order
• If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made
• Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers

Should the items you ordered be marked "Available or Low" and it fails to reach you within the times quoted above please contact our Customer Care Department on 1300 086 244 (Local Call Cost within Australia).

INTERNATIONAL DELIVERY

Mountain Designs is unable to ship internationally at this time, however orders can be placed from overseas for delivery to an Australian address.

Online Shopping Enquiries

If you have an enquiry about your order or a general web store enquiry, please contact our Customer Service team.

Phone: 1300 086 244

Support Hours: Monday - Friday, 8:30am - 5:00pm AEDT