Delivery

Bushfire Delays

Due to the ongoing impacts of bushfires across Australia, there may be delays to deliveries caused by warehouse and road closures. Your order may be coming from or via an affected area.

We are doing our best to keep our deliveries moving, where it is safe to do so, and will get your order to you as soon as possible.

We thank you for your patience during this time.

Delivery Methods & Shipping Costs

We have made it easy for you with national flat fee shipping on all items.

Delivery on Standard delivery products as marked on the product page, is AU$10, no matter how many Standard delivery products you buy.

Everyday free delivery on orders over $100 for Alliance Club Members.

DELIVERY ACCEPTANCE

All orders require a signature upon home delivery. If there's no one at home to sign for the parcel, or a 'to the door' service is not available in your area, a card will be left with instructions on how to collect your order.

Once your parcel has been signed for you will be responsible for any damage to or loss of your items. If you believe you have not received everything you ordered please contact us within 14 days of delivery. 

DELIVERY TIMES

Delivery on Standard product orders are delivered weekdays by Australia Post. Please allow 2 -5 business days.

REASONS FOR ORDER DELAYS

• Public holidays
• Incorrect address has been entered against the order
• If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made
• Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers

Should the items you ordered be marked "Available or Low" and it fails to reach you within the times quoted above please contact our Customer Care Department on 1300 086 244 (Local Call Cost within Australia).

Order Tracking

For information regarding tracking your order, see the Track your order page.

INTERNATIONAL DELIVERY

Mountain Designs is unable to ship internationally at this time, however orders can be placed from overseas for delivery to an Australian address.

Online Shopping Enquiries

If you have an enquiry about your order or a general web store enquiry, please contact our Customer Service team.

Phone: 1300 086 244

Support Hours: 

Monday - Friday: 6:00am - 9:00pm AEST
Weekends: 8:00am - 6:00pm AEST