Delivery

Delivery Update

Due to the high demand and capacity constraints with Stage 4 Lockdown in Victoria, please allow an additional 3 day delay for deliveries in Victoria. Additionally, with state border restrictions slightly longer delivery timeframes across all other states are also anticipated. Tracking numbers are supplied at the time of despatch and your patience with order delivery is appreciated.

Delivery Methods & Shipping Costs

We have made it easy for you with national flat fee shipping on all items.

Delivery on standard delivery items is AU$10, no matter how many standard delivery items you buy.

Everyday free standard delivery on orders over $100 for Alliance Club members.

Order before 2pm AEDT (excludes public holidays), Mon-Fri, and choose Express Delivery and we'll dispatch your order on Australia Post eParcel Express on the same day. 80% of Australia is covered, they deliver to most major capital cities and their metropolitan areas the next day. Because Australia is so vast, there are some remote locations that are simply impossible to reach overnight. Subject to Australia Post services. 

DELIVERY ACCEPTANCE

All orders require a signature upon home delivery. If there's no one at home to sign for the parcel, or a 'to the door' service is not available in your area, a card will be left with instructions on how to collect your order. Once your parcel has been signed for you will be responsible for any damage to or loss of your items.

DELIVERY TIMES

Standard Delivery

Standard Delivery within Australia takes 2 business days for CBD areas, between 2-3 business days for metropolitan areas and between 2-6 business days for regional areas.

Express Delivery

Express Delivery within Australia takes 1 business day for CBD areas, between 1-2 business days for metropolitan areas and between 1-4 business days for regional areas.

REASONS FOR ORDER DELAYS

• Public holidays
• Incorrect address has been entered against the order
• If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made
• Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers

Should the items you ordered be marked "Available or Low" and it fails to reach you within the times quoted above please contact our Customer Care Department on 1300 086 244 (Local Call Cost within Australia).

INTERNATIONAL DELIVERY

Mountain Designs is unable to ship internationally at this time, however orders can be placed from overseas for delivery to an Australian address.

Online Shopping Enquiries

If you have an enquiry about your order or a general web store enquiry, please contact our Customer Service team.

Phone: 1300 086 244

Support Hours: Monday - Friday, 8:30am - 5:00pm AEDT