How do I pay for my order?
Can I use my gift card and a credit card to pay for an order?
Yes, you can use a Mountain Designs gift card to pay for part of your order and then pay the balance on a credit card.
What currency is used on this site?
All orders are calculated in Australian Dollars (AUD).
What should I do if my credit card has been declined?
If your credit card has been declined, it's best to talk to your local bank. If they can't help you please contact us.
Is it safe to enter my credit card details online?
Yes. Mountain Designs is compliant the industry standard for protection of personal information (PCI).
Any of our pages which require you to enter personal details are encrypted using Secure Socket Layering (SSL) technology, which protects the information as it is sent to us from your computer. Any page which is secured with SSL can be identified by checking the URL. If it says 'https' rather than the standard 'http' then it is a secure webpage. This system is used by all reputable online shopping sites. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Can I pay using PayPal or BPay?
We are able to offer payments with PayPal however BPay is currently not available at this time.
Refunds for purchases made with PayPal will be refunded to the credit card linked to your PayPal account or an Mountain Designs Gift Card.
Can I pay using AMEX?
Yes, from Feb 1st 2021, we are able to offer payment with AMEX.
Can I pay using zipPay?
Yes, you can own it now and pay later with zipPay. Learn more about this online payment method here.
Can I pay using Afterpay?
Yes, you can shop now, enjoy now and pay later with Afterpay. Learn more about this online payment method here.
Can I order online if I don't have a credit card?
Yes, if you have Mountain Designs gift card with a value equal to or exceeding the total value of your order including any delivery fee that may be payable.