If you change your mind, you are welcome to return *most products, unused & in new condition, together with your proof of purchase within 30 days of purchase to receive an exchange or refund. Where possible, goods should be returned in their original package with tags attached.
Returns and Exchanges
Returns and exchanges for Online purchases can be done at any Mountain Designs retail location in Australia or by mailing the goods to:
Mountain Designs Web Store - Savco Logistics, Unit 4 / 231 Holt Street, Eagle Farm Qld 4009
Please call the Customer Service team directly for all inquiries regarding website returns on +61 (7) 3114 4330.
Mountain Designs is not responsible for postage costs associated with returned goods, except in cases where the items have been recalled.
*For the safety and health of our Customers, our 'change of mind policy' excludes products such as climbing gear and underwear. If unsure whether our return policy covers your purchase please contact us at firstname.lastname@example.org
This offer is in addition to your Statutory Rights for returns & the Mountain Designs Quality Guarantee.