If you have an enquiry about an order you have placed or a general web store enquiry for www.mountaindesigns.com.au, please contact the Customer Service team directly on email@example.com or +61 (7) 5597 7863 Monday to Friday 9:00am - 4:00pm AEST.
For orders or enquiries for Mountain Designs Outlet
www.clearancemountaindesigns.com please contact Outlet Customer Service on firstname.lastname@example.org or +61 (3) 9429 2369 Monday to Friday 9:30am - 5:00pm AEST.
For general enquiries, please contact our Customer Service on email@example.com or +61 (7) 3114 4330 Monday to Friday 8:30am - 5:00pm AEST.
Make Sure You Receive Your Order in Time
If you need your order to arrive before a particular date, check the estimated delivery times below. Dates are based on regular Australia Post delivery times and are estimated in working days.
The delivery times provided apply to both Mountain Designs and Mountain Designs Outlet and are an estimate only. Mountain Designs will make every effort to ensure delivery within the below estimates but factors such as public holidays and peak delivery times may not allow this to be always possible.
PLEASE NOTE: Orders placed after 12pm (AEST) will not be processed until the next working day.
Australia - Eastern Seaboard
Australia - Tasmania, South Australia, Western Australia & regional
Outside of Australia or New Zealand
3-7 working days
7-10 working days
7-10 working days
ORDERS UNDER $100
FREE / $12.50 for outlet website
ORDERS OVER $100
* We have the right to revise international shipping costs for bulky or heavy items and orders.
All prices stated for both Mountain Designs and Mountain Designs Outlet are shown in Australian Dollars (AUD) and are GST inclusive. Orders made by customers outside of Australia will not include GST.
International purchasers please note: Any import duties, taxes or charges levied by the destination country must be paid by the purchaser.
Orders sent to an Australian address will be sent via Australia Post e-parcel. Customers will receive an email once their parcel has been sent with the tracking number/s of the parcel. All parcels require a signature upon delivery.
When sending an order outside of Australia, the buyer and/or recipient is responsible for assuring that the product can be lawfully imported to the destination country. Due to international postal regulations, Mountain Designs will declare the order as a 'good' and declare the exact value. The recipient should be aware that orders shipped to addresses outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. Mountain Designs takes no responsibility for any charges associated with customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, therefore it is recommended that buyers contact their local customs office for further information.
The estimated time of arrival for orders does not take into consideration delays associated with custom clearance procedures.
International Purchases must meet the requirement of less than 20kg packaged weight. Additional postage charges must be met by the purchaser before order will be shipped.
The buyer and/or recipient is responsible for ensuring the goods can be lawfully imported into the destination country and comply with all regulation and legislation of the destination country. For products shipped internationally, please note that some manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).